Bang Rak, Thailand
S Sathorn Rd, Silom,
N/A
+6620910300
Most grateful for Turkish airlines in behaving so gallantly especially in midst of this health crisis. I have no issues whatsoever with Turkey stopping all flights in am out the country including transit. We are in difficult times, however I am disappointed in the underhanded way TK behaved. How can you justify selling tickets online with bookable fares & system gently guiding you to pay in full when the ban was already more than a day old? Confirmation of the ticket then a very swift cancellation with no option other than a voucher. Not even in the slightest attempting any rerouting or advice when when/if flights rcan resume in May. Nothing short of shameful.
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I got the reservation right away by phone. very polite. one star less because of flight delay other wise full five stars. Service on board excellent friendly staff. This is an appreciation for the Thai office. On the other hand, staff at the Istanbul airport needs some vitamin to keep up with the demand so they can show a bit of smiling face.
Got a great experience in every touchpoint of this airline, especially for ticketing staff that always helpful and immediately respond in any 'panic' enquiry I gave to them.
Absolutely useless customer service. Impossible to contact anyone. One star is far too generous.
Deli
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