ThongsalaKo Pha-ngan, Thailand
45/1-2 Moo 1,
N/A
+66815382939
Initially we had our day trip planned with Asia Blue tours, but they redirected us to this company. The tour started more than 30 minutes late and the boat had a small issue with one of the motors in the middle of the sea, where we were stopped for another 10 minutes. Our first stop was a crowded snorkeling where there was almost no alive corals. In addition the visibility was not so good. I’m sure there could have been better spots in the national park. The emerald lake and the kayaking was average because, again, too many people. The best part of the trip was the viewpoint and the beach of that island, where there was almost nobody. There was only one person of the crew caring about the passengers. The food was ok and we were happy to have q vegetarian meal.
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An absolute mess, we've booked the national park tour for 2 persons. First thing we got was a mail, told us we have to pay with paypal or credit card first, even if the website claims that you can pay with cash on site, that was our plan. Therfor i wrote about 3 emails, with no response at all, tried to call the office on samui also without any repsonse. Afterwards we called the office on Koh Phangan, they confirmed my booking and told us our pickup is at 8AM from our hotel. There was no Pickup - and when we have called the office on that day, they told us there is no booking for us. Summarized: absolute no communication, you need to pay with paypal or credit card in advance even before you receive any information at all, no pickup even when they confirm your booking on phone for the next day ... This is the worst service for tours we have had so far!
Worst trip ever. After sending mails to some clients to cancel the trip due to weather conditions, finally they decided to go on with it. After 5 minutes of snorkel, where we couldn't see anything as the water was not clear at all, a storm came and had to come back to the boat. The next thing was to wait for the storm to stop, decreasing the time for the rest of activities. Don't loose time with this company and better look for another one that assures you that if weather conditions are not good they will cancel the trip and give your money back. In addition, the staff was very rude to us when we asked to come back as we were freezing becaus of the rain and even more when asked for a refund. Needless to say we did not get our money back.
Very good communication and service! Everything on time. Boat was really clean, I felt safe. I can definitely recommend Safari Boat :)
Very good communication and service. Great activities to explore the island.
Deli
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