Mueang Chiang Mai District, Thailand
Chang Phueak,
N/A
Appalling service. Constantly dropping for hours at a time. No service support. Call 1147 and they hang up on you. DO NOT USE.
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I had to come to the store on the 3rd (?) floor a couple of times to freeze and unfreeze my internet (after being away for 3 weeks) and found the girls working there super helpful. They speak good English and can help you pay your bill and set up online payments too. These low reviews are mostly for the internet service they receive, not the customer service they experience in store. I live in Santitham and have used Sinet for over a year and have had minimal problems. Power cuts are normal for this area and it would be the same regardless of which provider you're on. I would recommend using Sinet. I got a 35 mbps up and down connection for just 426 baht a month. You do pay about 1500 baht set up fee but that is the same with most providers.
Being home all day because of covid-19, I realised how bad the supplier was : I have had at least one internet cut PER DAY always more than 30 minutes, often an hour or two. Sometimes it was up to 3/4 cuts a day. They just tell you "thank you for the report, we'tt tell technician" when you ask about it. Yesterday I had internet down from 3pm to 10am the next morning, only to have another cut today again at 3pm, for 2hrs more. AVOID AT ALL COSTS.
Pretty terrible service, cuts out regularly and overpriced compared to better companies
Reliability is very bad. Problems with internet several times each week. I definitely do not recommend.
Worst service ever..not even worth a star..bad connection service drops litterly everyday!..please save your money and get another provider..trash service
Crashes at least twice a week, technicians use the cheapest possible hardware (20 baht power strips) which regularly fails. Totally inept staff and company.
After three days my internet started crashing every few hours. I've had a technician come twice to fix it. Nothing. Now it has been unable to connect for over a week. I brought router to location today and asked for refund (paid 6 months in advance). They said no refunds. Absolutely do not choose sinet.
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