Sanpatong, Thailand
21/2 Moo 13
N/A
+6653335694
I love coming here for hill tribe silver—they are the cheapest source online. The selection is great and they’ve done some custom work for me too. They have given me a lot of advice and different options to consider. The website needs some work to make it easier to navigate, you need to take time to browse. The entire catalog take an hour. Then you know what’s useable for your design and it gets easier from then. I’ve ordered from Asia Charisma since 2008 and haven’t had any issues like some that are stated here. That’s why I am compelled to write something nice for them.
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I know the family that run this company. They’re honest and hardworking. In any case, whatever they’re going through in business that’s causing stumbles, it is surely something they are working through. I am a friend and a customer that’s ordered thousands of dollar worth of beads over the last 10 years. They’re the most cost effective. I have always been satisfied with their service.
I have bought from both Asia Charisma and their sister company Silver by Hill Tribe. While Silver by H.T. is much easier to reach by email, Asia Charisma has different things you can't find elsewhere. I have had issues with slow shipping, but international orders take longer so you need to take that into considerstion. All in all, I think for the the fantastic prices, you can't beat them. Just wish they would respond to emails.
I have been a happy customer of Asia charisma since 2007 and I am terribly disappointed at them. I have had no trouble until 3 months ago when I sent some silver scraps and silver beads for recycling. They told me they could melt it and make new charms with it and I should only pay for work. Well, even though they sent an e-mail to tell me they had received the silver, they have not answered again, they are missing, no phone number, no address. They have kept the silver (Which was a fair amount) and no answer whatsoever. Basically they have stolen my silver. TO A 10 YEARS old CUSTOMER!!! I would have bought from them many times...unvelivable!!!!
I have ordered through Asia Charisma for the last 10 years and not had too much issue with them until the past 6 months. There is one item that is always advertised but which is never available. I've ordered , and paid for, these several times and my money is taken and then the order is not filled. Surely they KNOW the unavailablilty in advance so should take off their listings. The last time it took over 2 months for my partial order to arrive and in the meantime I took it up with my credit card company and got a refund. When eventually the partial order arrived, I paid again. My most recent order (of same unavailable product), I was in credit and again they do not answer emails so I've had to go back to credit card company to get a partial refund. I was happy to have my credit cashed in for other products, but they don't respond to emails. A shame. Most products are good except for some clasps which come apart. I won't be using again.
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