Khet Phra Khanong, Thailand
ซอย สุขุมวิท 50, Khwaeng Bang Chak,
N/A
This was my second order from Asean this year. The first order was amazing and this one did not disappoint! There was wonderful communication with Wendy who answered me within 24 hours each time I wrote, and the plants were 12 days door to door to ontario. I received 7 healthy plants that were bigger than expected (not common) and 5 had such great roots they could go in soil. Zero root rot and great packaging. In my experience if you take the time to get all your permits in order for your country, and show a little patience you will have a good outcome. Nothing but good things to say about Asean!
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Amazing staff, amazing products, just awesome! I always receive beautiful plants and can’t thank them enough! Everything is excellent, the owner is a great guy! Don’t be fooled by any review.....they ship great quality products, so if it arrives in less than perfect condition it’s because of how the postal handler/service handles it. I recommend this business to any and everyone who wants great products at great prices!!!!!
Service was initially incredibly amazing, until I was told I they could not ship 3 plants. One was out of stock, the other two were not allowed into the US. It's been three months and I'm still trying to get a refund! They keep telling me to close the claim so they could issue the refund. I did that, informed them, reminded them and waited. Still NO refund. Crickets. Opened another claim with my credit card company. They immediately responded and told me to close the claim so the CC company would release the funds. Ha! I'm doing THAT again... still fighting to get my back.
This business starts good but end horrible. Can not get any communication regarding my order. It was placed in Sep and cannot get a reply to numerous emails and its now end of November. Beware!
I wish I could give them minus 5! Do not buy plants at Asean! They are scammers! I ordered three plant on March, 19. Because of Covid-19, they promissed to ship in April, then in May. Finally they shipped on May, 25. I recieved plants on June, 8. There was no problems with Russian customs. All of three plants were totally dry. The root system and leaves were totally dry and dead. The peat was absolutelly dry. It seems like they sent plants three month ago, and plants were at Thailand post. Otherwise plants would be alive and peat would be not so dry (from the day I recieved the shipment information only two weeks passed, it is not so long for plants to become totally dry). So they knew the situation with Thailand post and anyhow sent plants, and the package was on Thai post for several month. I want to add, that the weather in Moscow was cold at the beginning of June, so the plants could not become dry and dead at Russian customs. I insisted on returning my money back, including shipment. But Peter returned only 75% on plant value, and this is only 30% of my money (plants shipment). Awful place to buy plants. Wasting money.
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