Servescore

Servescore is rated 3 out of 5 in the category human resources. Read and write reviews about Servescore. Servescore provides accurate and comprehensive data that management in hotels, gaming, airlines, call centres and other service based industries require to: Benchmark and monitor their position in the market against their competitors; Ensure that their team members are providing service according to company service standards; Test the validity of 3rd party reviews from sites such as Trip Advisor and other public rating services; Identify what needs to be done in order to bring service up to standard; In a world where service 'success' or 'failure' is primarily decided based upon arbitrary reviews by public that may have their own business or personal agendas for giving a favorable or not so favorable rating, Servescore provides professional, industry savvy and culturally and linguistically appropriate data derrived from: Visits: Physical service audits to properties by professional accredited auditors (Mystery Guests); Calls: Contact via telephone to in-house and / or 3rd party call-centres for reservations, enquiries, sales and technical assistance by professional auditors (Mystery Callers); Online: Professional auditing of online service experience via the company's website, 3rd party booking agents, social media profiles and other apps; Employee: Anonimised business health checks where employees provide internal feedback of their working environment; 3rd Party: 3rd party data collected from guests by means of post-service forms and incentives and aggregation of other data available via online portals and other data sources such as Trip Advisor and Facebook; Servescore was developed by communication expert Stuart Jay Raj who has over 25 years of international training and consulting experience, facilitating and providing business solutions in across multiple linguistic and cultural boundaries including Chinese, Thai, Indonesian, Vietnamese, Spanish, Hindi and other languages and cultures across Asia, Europe, the Americas and Australia.